exitcreative

Normal display at LHR. Departures, gates, etc.

But on 2 out of 4 of the rotating screens on all boards within LHR are filled with airport performance data.

Now it’s not clear how the metrics are gathered – some, like Terminal 5 tube service availability, seem to be automatic while others are ratings – but no matter the how, this is very, very cool.

Here’s what they’re tracking:

1. Cleanliness
2. Wayfinding
3. Flight info
4. Departure lounge seat availability
5. Pier service
6. Terminal 5 service availability
7. Security waiting time < 5 minutes
8. Security waiting time < 10 minutes
9. Security waiting time for transfer passengers < 10 minutes
10. Lifts, escalators & passenger conveyor service availability
11. Lifts, escalators & passenger conveyor service availability (passenger critical)
12. Arrivals reclaim service availability

Each is color coded: yellow for being exactly at their target, green for being above target, and red for being below target. How very 37signals of you, Heathrow.