That Kaweco pen that came today? It was accompanied by two pieces of paper: one receipt,= and this policy notice. Affixed to the notice is a tiny bag of Haribo gummy bears.
When you’re going to tell someone bad news, give them some candy to soften the blow.
These guys get it; this is good customer service. Way to go, canoeonline.net. (Their site is down right now for maintenance.)
